Most Asked Questions
1. What are your shipping options and delivery times?
We offer standard shipping. Standard shipping typically takes 5-7 business days. Processing times are usually 1-2 business days, but during peak seasons, it may take a bit longer.
2. Do you ship internationally?
Currently, we only ship within Louisiana. We hope to expand internationally in the future, so stay tuned!
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this tracking number on the carrier’s website to follow your order’s journey to your doorstep.
4. What is your return and refund policy?
We want you to be delighted with your purchase! If for any reason you are not satisfied, we accept returns within 14 days of delivery. To be eligible for a return, please contact us with a detailed description and picture of the product. Please note that custom or personalized items are non-refundable.
5. How do I initiate a return or exchange?
To initiate a return, please contact us at resinandwick@gmail.com with your order number and reason for the return. We will provide further instructions on how to return your item.
6. My item arrived damaged. What should I do?
We're so sorry your item didn't arrive in perfect condition! Please contact us at resinandwick@gmail.com within 48 hours of receiving your order, including photos of the damage. We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a refund.
7. How do I contact Resin & Wick for additional questions?
We’re here to help! For any inquiries, please contact us at resinandwick@gmail.com or fill out the contact form on our website. We aim to respond within 24-48 hours.
8. Can I cancel or modify my order after placing it?
If you need to make changes to your order, please contact us at resinandwick@gmail.com as soon as possible. We’ll do our best to accommodate your request, but please note that changes cannot be made once your order has been processed.
9. What payment methods do you accept?
We accept all major credit cards and PayPal through our website.
10. How do I care for my resin items?
To keep your resin items looking their best, avoid direct sunlight and extreme temperatures, as these can cause discoloration over time. Clean with a soft cloth and mild soap; avoid using harsh chemicals or abrasive materials.
11. Are your candles and other products made from natural ingredients?
Our candles are made using high-quality, natural ingredients, including premium fragrance oils and lead-free cotton wicks. We avoid harmful chemicals and strive to make eco-friendly products wherever possible. For more specific ingredient details, please email us at resinandwick@gmail.com
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